Refund & Cancellation Policy

01. Nature of the Transaction

All financial contributions processed through the web platform donate-quran.org (the "Website") represent voluntary charitable allocations, sponsorships, and donations aimed at supporting international printing campaigns, logistics, and digital asset distribution programs.

Because these transfers are immediately allocated to active campaign supply lines, physical print queues, and live digital infrastructure hosting operations, transactions executed on this domain are exempt from standard commercial return laws and are generally non-refundable.

03. Technical Errors and Duplicate Processing Exceptions

The Organization acknowledges that asynchronous network latency, browser timeouts, or payment gateway validation dropouts may occasionally result in accidental processing errors. We are committed to resolving these technical anomalies equitably.

A transaction review, reconciliation, or manual refund entry may be assessed exclusively under the following circumstances:

• An accidental duplicate payment transaction occurs on the same order tracking ID within a 60-minute window due to gateway response drift.
• The transaction total processed by the external merchant operator varies from the explicit calculation parameters confirmed on the donation checkout selector matrix.
• Unauthorized fraudulent card use is formally reported, validated, and logged by your credit card issuer or processing platform network.

04. How to Submit a Dispute Assessment Request

If your payment falls into an exception category detailed above, you must file a formal reconciliation inquiry with our monitoring desk within 14 calendar days of the transaction system timestamp.

To initiate a review, email [email protected] with the following tracking footprints:

• Full Name of the Donor parameter utilized during checkout.
• The unique system transaction tracking string (e.g., your assigned Order ID or Receipt Number).
• The formal transaction execution date, currency value scale, and a screenshot of the payment receipt.

Our database compliance queue reviews all inquiries within 5 business days. Approved technical refunds are automatically returned to the exact funding source card or account used during initial acquisition. Please note that credit card networks can take 5 to 10 processing days to clear funds back to your statement.